Goonjasa Shipping FAQ
1. Which courier partners does Goonjasa use?
Goonjasa ships orders through trusted courier and logistics partners including:
- DTDC
- Delhivery
- India Post
- Shiprocket
- Other courier partners depending on delivery location
2. How does Goonjasa choose the courier company?
- Courier partners are selected based on:
- Delivery location
- Service availability
- Fastest delivery option
- Safe handling
3. How can I track my shipment?
- Once your order is shipped, tracking details are shared via:
- WhatsApp
- SMS
4. What should I do if tracking is not updating?
Tracking updates may take 12–24 hours after dispatch. If the issue continues, please contact our support team for assistance.
5. Does Goonjasa deliver to all pin codes in India?
We deliver to most serviceable pin codes across India through our courier partners.
6. Do you offer express shipping?
Express shipping may be available for selected locations and products depending on courier availability.
7. How are products packed for shipping?
- All products are securely packed to ensure:
- Safe transportation
- Fabric protection
- Damage prevention
- Waterproof safety wherever possible
8. What if my package is damaged during delivery?
Please contact us within 48 hours of delivery with proper photos/videos of the package and product for support assistance.
9. Why is my delivery delayed?
Possible reasons include:
- Weather conditions
- Festival rush
- Courier operational delays
- Remote location service
- Incorrect address details