Goonjasa Payment FAQ (Frequently Asked Questions)
1. What payment methods are accepted at Goonjasa?
Goonjasa accepts multiple secure payment options including:
UPI Payments
Wallet Payments
Cash on Delivery (COD)
Razorpay Secure Payments
2. Is Cash on Delivery (COD) available?
Yes, COD is available on selected products and serviceable locations across India.
3. Is there any extra charge for COD orders?
Yes, courier companies charge additional handling fees for COD services. Therefore, a small COD charge may be added to your order total.
4. Which online payment gateway does Goonjasa use?
We use secure and trusted payment gateways to ensure safe and smooth online transactions.
5. Are online payments secure on Goonjasa?
Yes, all online payments are processed through secure encrypted payment systems for customer safety and protection.
6. Can I pay through UPI apps?
Yes, you can make payments using popular UPI apps such as:
Google Pay
PhonePe
Paytm
Other UPI-supported apps
7. What should I do if payment is deducted but order is not confirmed?
If your payment is deducted but the order is not confirmed:
Wait for a few minutes
Check your email/SMS/WhatsApp for confirmation
If still unresolved, contact our support team with payment details
8. How long does it take for a failed payment refund?
Refunds for failed or canceled transactions are usually processed within:
3–7 business days for bank accounts/cards
Instant or 24 hours for some UPI transactions
Timing depends on your bank and payment provider.
9. Can I change my payment method after placing an order?
Payment method changes are possible only before order processing or shipment confirmation.
10. Do you provide payment confirmation?
Yes, customers receive payment confirmation through:
Email
SMS
WhatsApp
Order confirmation page
11. Are international payments accepted?
Yes, international payments may be accepted for eligible international shipping orders.
12. Why was my payment declined?
Possible reasons include:
Incorrect card details
Insufficient balance
UPI issues
Bank server problems
Payment gateway timeout
Please try again or use another payment method.
13. Can I place an order without online payment?
Yes, customers can place COD orders where available.
14. Is GST included in product prices?
Applicable taxes and charges are added as per product and billing requirements.
